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The Power of Good Advice
We are Customer Lifecycle Management Consultants.
CULCYMS is an entity focused on providing consulting and advisory services to emerging businesses in the space of Customer Lifecycle Management (CLCM) – across Order Management, Service Delivery, Account Receivables Management, Service Management - as well as providing operational support where required in that space.
CULCYMS brings in the capability to help organisations enhancing their customer experience quotient by providing best in class Consulting & Advisory Services to the client they serve. The client of CULCYMS stand to benefit improvement in their operational efficiency and cost take out initiatives.
SERVICES
Taking Your Business to
the Next Level.
SET-UP
We help organisations in setting up their CLCM processes, right from designing the organisation charts, recommending the policies, designing the processes, recommending the appropriate IT/Tech tools, designing the people piece. It will culminate in initial implementation.
MAINTAIN
We facilitate organisations in managing & maintaining the whole parts of CLCM, viz., Order Management, Service Delivery, AR Management, Service Management. The services managed with the help of ‘People’ and/or ‘IT Tools’ management.
TRANSFORM
We aid organizations in their transformation projects in the space of CLCM. We revisit the policies, processes, tools etc.,
(a) simplify them by applying Lean / Six Sigma etc.,
(b) rewrite them for the stepped-up level of the organization activities level.
Our Experts Are the Finest
Mr. Kesavan and Mr. Mayuresh, are seasoned finance professionals with extensive work in the area of Customer Experience with respected global brands like GE, Tata, Airtel, OLA, etc. with
• Combined experience 50+ years
• Expertise in the areas of Operating KPIs with inhouse & outsourced models Global operations
• Lead & managed Retail to Large size Corporates with range of transaction up to annual value of
Rs. 10,000 crores Partner Ecosystem for People, Process, Tools
• Lead & managed Team size in excess of
4000 resources
Kesavan and team at Culcyms have worked with us closely as we developed our AR Lifecycle Management product. Their subject matter expertise and process has tremendously helped us refine our approach while we built our solution. They are highly professional and focused on their tasks.
CEO / Director of Houston headquartered IT products & services company ( Revenue ₹200Cr.) with significant presence in US, UK, Middle East and India
CONTACT
Let’s Work Together
CULCYMS LLP
501, Dattadham, Veer Savarkar Nagar, Near Nancy S T Depot, Borivali – East Mumbai - 400066
+91 90300 99988 | +91 90290 49858
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